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Frequently Asked Questions

At Your Virtual Office, we understand that choosing a virtual office manager service is an important decision for your business. Below, we've compiled answers to the most frequently asked questions to help you understand our services and how we can help you become an Empire Builder.

We offer comprehensive virtual office manager services including professional answering service, project management, calendar and email management, bookkeeping, graphic design, and data entry. Our US-based team provides dedicated support to help Oregon business owners become Empire Builders instead of employees in their own companies.

Getting started is simple! Contact us at (503) 389-3212 or through our website for a free 30-minute consultation. We'll assess your business needs, discuss our services, and create a customized package that fits your specific requirements and budget. No obligation, no pressure.

Yes, absolutely! Our entire team is 100% US-based, ensuring clear communication, cultural understanding, and professional service standards you can trust. We're proud to be located in Gresham, Oregon, serving the greater Portland area since 2017.

Most services can begin within 24-48 hours of completing your setup. For answering services, we typically need 1-2 business days to create custom call scripts and train our team on your business. More complex services like project management may require additional setup time, which we'll discuss during your consultation.

We offer transparent, flat monthly rates with no hidden fees or surprise charges. Pricing varies based on the services you need and the level of support required. During your free consultation, we'll create a customized package that fits your specific needs and budget. All packages are month-to-month with no long-term contracts required.

No, we believe in earning your business every month. All our virtual office manager services are provided on a month-to-month basis with the flexibility to adjust your package as your business grows. You're never locked into a long-term contract you can't change.

Absolutely! We understand every business is unique. You can mix and match our services to create the perfect package for your needs. Whether you need just answering services or a comprehensive business support solution, we'll tailor our services to fit your specific requirements.

No hidden fees, ever. Our flat monthly rates include everything you need to get started. The only additional costs might be for specific third-party services (like specialized software subscriptions) that would be discussed and approved by you in advance.

We're based in Gresham, Oregon and proudly serve businesses throughout the greater Portland area including Portland, Beaverton, Lake Oswego, Tigard, Hillsboro, Milwaukie, and Oregon City. Since many of our services are virtual, we also provide remote support to businesses nationwide.

Yes! Every client gets a dedicated account manager who takes the time to understand your business, your industry, and your specific needs. Your account manager becomes an extension of your team, providing personalized service and ensuring consistent, high-quality support.

Quality is our top priority. All team members receive ongoing training, we maintain detailed protocols for each client, and your dedicated account manager provides direct oversight. We also conduct regular quality reviews and welcome your feedback to continuously improve our services.

Our answering service is dedicated to providing coverage with real people - no phone trees or automation. For other services, your dedicated account manager will establish communication protocols that work for your business, including emergency contact procedures when needed.

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